Frequently asked questions answered by our support desk
Are ProtonMail accounts really encrypted?
Yes, within limits. ProtonMail encrypts mail end-to-end between Proton accounts, but mail sent to non-Proton addresses is not end-to-end encrypted by default. The Pro tier adds custom domains and extra encrypted storage. If you are unsure which setup suits your outreach, ask our support team before ordering, and an operator will explain what is encrypted, what is not and how that affects your workflow.
What exactly is included with each account?
Each ProtonMail delivery contains the login email, password, two-factor backup codes and recovery email, plus bundled session cookies where the listing says so. Premium tiers also include verification status flags. Everything appears in your buyer dashboard at once, and if any item is missing or does not work, our support team will fix it or replace the account within twenty-four hours.
How aged is an aged account?
Listings labelled 1-year carry a ProtonMail profile that has stayed continuously active for at least twelve months, with real activity signals behind it. We never pad ages to make a listing look better. If you doubt the age of an account you received, contact support with the order ID and we will check it and replace it where the description does not match.
Do I need an antidetect browser?
Yes, for any account where survival matters. Multilogin, Dolphin, Linken Sphere and AdsPower all work well with our stock. A clean fingerprint and a matching residential proxy reduce the chance of verification prompts considerably. If you have never configured a profile, our operators can walk you through the setup step by step during your first order.
What is your replacement policy?
The window is twenty-four hours from credential delivery. Dead, restricted or mismatched accounts are replaced from the priority lane rather than the general queue, so you rarely wait long. Send your order ID and a short description to support on Telegram, and a human will confirm the claim and issue the replacement without a lengthy dispute process.
Do you offer bulk pricing?
Yes. Bulk pricing starts automatically at fifty accounts and also unlocks dedicated manager support, so you have one named contact who knows your setup. For sustained volume we can draw up a custom contract, agree delivery schedules and plan replacement handling in advance, which saves time when you scale campaigns quickly.
Which payment methods are safest?
Crypto is the fastest and most private option, clearing in one to two minutes. Cards also work and clear within minutes after a fraud-engine pass. If a card is declined or a transfer seems stuck, contact support with your order ID and an operator will help you find a way to complete the purchase without starting again.
Can I buy GEO-targeted accounts?
Yes, you can filter by GEO in the catalog. Tier-1, Tier-2 and Tier-3 stocks are kept separately so nothing gets mixed. If you need a particular country that is not listed, ask support, because we can often source it or advise on a close alternative that works with your proxy and offer.
How fast does delivery happen?
Crypto payments confirm in one to two minutes, and cards take two to five minutes because of the fraud pass. Manual review is never required for standard orders. If delivery takes longer than expected, our operators, available around the clock in Telegram, will check the order immediately and tell you exactly what is happening.
Are reviews on this site real?
Yes. ProtonMail reviews come only from buyers who completed an order, and we never edit, filter or moderate them. That includes critical comments about delivery or support, which we read and use to improve. If you had a poor experience, tell our team directly and we will look into it and put it right.
Can I get an invoice for business purchase?
Yes. Contact support via Telegram with your business entity details and we will prepare an invoice and agree contract terms. This is common for agencies and in-house teams that need paperwork for accounting. A manager will handle the process and confirm delivery and replacement conditions in writing before you pay.
Do bought accounts survive automation tools?
Aged and premium tiers survive automation tooling much longer than fresh PVA accounts. Pair them with residential proxies and antidetect browsers, and follow the warm-up calendar included in your order. If an account is restricted despite this, contact support within the replacement window and we will review the case and swap it.
